Operations Analyst

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role |Mō tēnei tūranga

Operational Analyst

We have an opportunity for permanent Operational Analyst who will lead the maintenance and optimisation of our Service Desk toolsets, while identifying opportunities to enhance efficiency through automation and improved workflows.

Key responsibilities:

• Ability to engage with stakeholders at all levels and manage relationships under pressure.
• Awareness of various IT related technologies and their practical applications in support business requirements. 
• Experience in automation, power automate and workflow creation within Service Desk call logging tools  
• Experience in training Service Desk and other support teams in our Service Desk Tool/s. 
• Experience in collating key statistics surrounding Service Desk call and process management 
• Planning and time management skills. 
• Excellent communications both verbal and written skills 
• Decision making skills 

Salary range: $100,296 - $121,290 per annum + 3.5% KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the job description here.

 
About you | Mōhou ake

We’re looking for someone with initiative and a passion for delivering outstanding customer service through smarter operations.

To be successful in this role, you will bring:

• Experience working within a large enterprise environment.
• Proven ability to build relationships and partnerships to achieve shared outcomes.
• Demonstrated success in analysing business requirements from various business groups and making connections across groups to develop options.
• Proficiency in process mapping, procedure documentation and controls.
• Experience in automation, workflow creation within ITSM tools

• A strong understanding of ITIL processes (especially Incident, Problem, and Change Management).

• The ability to adhere to the Public Service Standards of Integrity and Conduct

This is a fantastic opportunity to be part of a team that values innovation, continuous improvement, and collaborative working.

About our group and team | Mātau rōpū ake

The Digital Solution Support team ensures the availability and service support of systems, infrastructure, networks and other processes to support Digital Services to meet customer and stakeholder needs.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?  

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information and a confidential conversation, please contact: Monique.quinn@education.govt.nz.

Applications close: Midnight, Friday 29 May 2026.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.