Desktop Support Engineer

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes.

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

We have an opportunity available for a permanent Desktop Support Engineer, based in Wellington. The Desktop Support Engineer’s role is responsible for the Ministry’s SOE Desktop services including deployment of applications and services, packaging applications, desktop security patches, building / updating the standard images for the Ministry’s End User device fleet, together with support for Microsoft 365 suite.

The Desktop Support Engineer will utilise their advanced skill set to manage and administer the Desktop environment.  They will take a proactive approach in identifying opportunities to enhance the environment for our customers.

Join our team who are passionate about delivering exceptional desktop and application support.

Salary range: $85,225 - $103,071 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the Job Description here.

About you | Mōhou ake

We are seeking individuals with experience in a desktop and application fault resolution support role, along with the following skills and experience:

• At least 3 years’ experience in a Desktop Support role within a large Enterprise Organisation
• Experience in configuration and management of devices using Intune
• Strong experience with Microsoft Office 365 for a large and complex organisation
• A solid understanding of Multi-Factor Authentication technology, M365, Microsoft Teams and Teams Calling
• Experienced with Scripting and Policy Management (preferrable)
• Experience in building relationships and partnerships to achieve shared outcomes
• Strong problem‑solving skills to troubleshoot complex issues across multiple systems and technologies
• Strong customer service focus, with a willingness to go above and beyond
• Knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

About our group and team | Mātau rōpū ake

The Digital Solution Support team sits within Te Pou Kōrero | Digital and Data and ensures the availability and service support of systems, infrastructure, networks and other processes to support Digital Services to meet customer and stakeholder needs.

Join our team of dedicated professionals who express a strong service delivery ethic, possess excellent communication skills, and excel in teamwork.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Hamesh Patel, Service Desk Team Manager at Hamesh.patel@education.govt.nz.

Applications close Midnight – Sunday 17 May 2026.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.