Assistant Advisor

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

We are seeking an Assistant Advisor to join our Channels team in Wellington, on a full-time basis. This position plays a pivotal role in managing Non-Enrolment (NEN) cases in the Attedance work programme.

The role involves assigning of NENs to Attendance Services, interagency checks (MSD, Immigration, Home Schooling, ELX etc.), manual NEN generation, and transferring of cases, as well as managing the Non-Enrolment mailbox. This role involves answering queries and communicating with Attendance Service providers, schools, internal MOE staff (national office and regional), and other Government agencies. It also involves responding to inter-agency information requests, e.g. Oranga Tamariki, Police, and Lawyers.

This role will require sensible use of judgement and assessment of the customer need, and the ability to apply knowledge of ministry processes, regulations and legislation. You will proudly deliver a responsive service to the sector, managing a caseload of your own, as well as supporting other team members to ensure all queries are resolved.

Salary range: $60,879 - $72,999 per annum plus KiwiSaver.  The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the job description here. 

About you | Mōhou ake

We are looking for a motivated, flexible and adaptable individual to join our Channels team.

You will be able to work at pace, manage a variety of tasks and projects, taking initiative for your day to day work.

You will also offer:

• A tertiary qualification and/or relevant practical experience
• Proven experience working in a large, complex organisation and providing a customer service within that setting
• The interpersonal skills and ability to develop effective working relationships and build credibility with customers at all levels, and with team members, and colleagues
• The ability to work independently and within a team environment
• The ability to manage multiple tasks and work under pressure
• The ability to take pride in producing written work, including other forms of communication of the highest quality on behalf of the Ministry
• The ability to provide a professional service to the sector, other government agencies and across the Ministry.
• The ability to understand and apply the principles of Te Tiriti o Waitangi.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Mātau rōpū ake

Te Mahau | Education Services

The Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.

The Group has three key priorities for Education Services:

• Practice & Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.
• Integration & Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.
• Monitoring & Improvement: Monitoring and advising on improvements to the effectiveness, efficiency and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Kelly Manager, Team Manager Channels at kelly.mcmurtrie@education.govt.nz

Applications close Midnight – Tuesday, 16 June 2026.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.