Senior Support Officer

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

1 x Permanent Role – Based in our Albany offce

We have a permanent Senior Support Officer position available, based in our Albany office due to a promotion. This role has flexibility to support operations across North and West Auckland | Tāmaki Makaurau. A full valid driver’s license (Restricted License considered) is essential for managing fleet vehicle responsibilities.

As a Senior Support Officer, you will report to the Business Support Manager and oversee a range of organisational functions, including correspondence, payroll, financial management, data management, document production and digital storage, corporate services, and scheduling. Your expertise will ensure smooth operations and support the organisations broader objectives.

This role encompasses a diverse set of responsibilities, requiring strong organisational skills and attention to detail. You will manage financial processes, utilise Microsoft applications for data management and reporting, and coordinate fleet vehicle logistics to support team mobility, including SharePoint creation and management. Your ability to handle multiple systems and tasks efficiently, even during busy periods, will be critical to maintaining operational continuity. By delivering high-quality organisational support, you will enable our teams to focus on achieving impactful outcomes for ākonga.

Salary range: $60,879 - $72,999 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the Job Description here.

About you | Mōhou ake

You will be professional in your presentation and your approach to your work, and you may be looking for the next change in your career.

To be successful in the role you will have:

• Experience working in high volume setting and delivering to organisational standards.
• Passion for knowledge, ability to learn new systems, databases, processes and comfortable working in a varying environment.
• Well-developed clear communication skills, both oral and written.
• Advanced user of Microsoft suite, power apps and other reporting tools.
• Experience building exceptional working relationships with customers.
• Experience working with others across an organisation or team to provide support and resolve issues in a pro-active and professional manner.
• Experience providing hgh quality, efficient organisational support to managers and staff.
• The ability to be an adaptable and reliable team player, able to work in varying conditions and with virtual cross functional teams.
• Great time management with an ability to prioritise work and work towards timelines.
• Comfort in working in a tikanga/kaupapa Māori environment.
• An interest in or some knowledge of the Treaty of Waitangi and how it relates to our work.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

 About our group and team | Mātau rōpū ake

The Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.

The Group has three key priorities for Education Services:

• Practice & Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.
• Integration & Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.
• Monitoring & Improvement: Monitoring and advising on improvements to the effectiveness, efficiency and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.

Our Business Support team provides support to the Education and Learning Support teams in Auckland.  We work closely with families, schools, and early learning services to help achieve positive outcomes for learners. You'll be joining a supportive and diverse team that is customer-focused, collaborative, and committed to delivering the best possible service. We value teamwork, continuous improvement, and creating a positive environment where everyone can thrive. 

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

 If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Madisen Su’a, Business Support Manager, at RecruitmentHT@education.govt.nz

Applications close Midnight – Friday 21 August 2026.

 We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.