Senior Support Officer

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes.

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

We have a permanent Senior Support Officer position available, based in our Albany office. This role has flexibility to support operations across North and West Auckland | Tāmaki Makaurau. A full valid driver’s license (Restricted License considered) is essential for managing fleet vehicle responsibilities.

As a Senior Support Officer, you will report to the Business Support Manager and oversee a range of organisational functions, including correspondence, payroll, financial management, data management, document production and digital storage, corporate services, and scheduling. Your expertise will ensure smooth operations and support the organisations broader objectives.

This role encompasses a diverse set of responsibilities, requiring strong organisational skills and attention to detail. You will manage financial processes, utilise Microsoft applications for data management and reporting, and coordinate fleet vehicle logistics to support team mobility, including SharePoint creation and management. Your ability to handle multiple systems and tasks efficiently, even during busy periods, will be critical to maintaining operational continuity. By delivering high-quality organisational support, you will enable our teams to focus on achieving impactful outcomes for ākonga.

Salary range: $60,879 - $66,887 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the job description here.

About you | Mōhou ake

You may be an experienced business support specialist or be looking for the next change in your career.

Ideally you will bring financial literacy and strong organisational skills. Your proficiency with systems and processes, combined with a calm and professional approach, allows you to manage competing priorities effectively. You are adaptable, detail-oriented, and committed to supporting the organisations goals. You will be engaging with both our internal stakeholders and the education sector, so strong verbal and written communication skills will be essential to your role supporting them.

To be successful in the role you will have:

• Experience working in a similar administrative support position and delivering to organisational standards.
• Passion for knowledge, open to learning new things and comfortable working in a varying environment.
• Well-developed communication skills, both oral and written.
• Experience building exceptional working relationships with customers.
• Experience working with others across an organisation or team to provide support and resolve issues in a pro-active and professional manner.
• Experience providing quality, efficient administrative support to managers and staff.
• The ability to be an adaptable and reliable team player, able to work in varying conditions and with virtual cross functional teams.
• Great time management with an ability to prioritise work and work towards timelines.
• Proficiency in the Microsoft suite and email and diary management.
• Comfort in working in a tikanga/kaupapa Māori environment.
• An interest in or some knowledge of the Treaty of Waitangi and how it relates to our work.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

If you are interested in contributing your skills to operational excellence and make a meaningful impact in Aotearoa’s education system, this Senior Support Officer role is an excellent opportunity.

About our group and team | Mātau rōpū ake

Te Mahau | Te Tai Raro is a frontline group. Our frontline groups collectively provide leadership and integrated services to the sector and others. This includes services, such as learning support and education advice and regulation functions for schools and early learning services.

As a frontline group we develop and harness existing relationships with communities at the regional and local level through the Directors of Education, including deep relationships with iwi and hapū. Our Directors of Education have the lead role and relationship with early learning, kōhanga, school and kura, and this means they will be across all the services we provide at a local level.

Our Business Support team provides support to the Education and Learning Support teams in Auckland, and we regularly work with families, schools, and early childhood centres to support their work in the sector.

The team is supportive, ultra-friendly and diverse, customer focused and driven to provide the best service possible. You will have lots of colleagues available to help you, as you learn the business.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Madisen Su’a, Business Support Manager, at recruitment.tamakiht@education.govt.nz.

Applications close Midnight – Sunday 24 May 2026 but will be considered as they are received.

Please note: Interviews will take place from late May to early June.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.