Senior Support Officer

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

This is a 3-month fixed-term, full-time opportunity based in our Napier office, supporting teams across the Hawke's Bay and Tairāwhiti region to deliver great outcomes for ākonga.

Senior Support Officers work closely with learning support and education teams, providing high quality administrative support across key portfolios. The role covers a broad range of corporate services and operational tasks that help keep our services running smoothly.

Key responsibilities include:

• Providing reception and frontline customer support
• Coordinating fleet vehicles and supporting fleet administration
• Managing events, meetings, and logistics
• Facilty management
• Overseeing shared phone lines and shared mailboxes
• Supporting general operational and administrative workflows

Salary range: $60,879 - $72,999 per annum + KiwiSaver.  The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the job description here. 

About you | Mōhou ake

We’re looking for someone who brings strong administrative capability and thrives in a collaborative team environment. You will have a strong customer service ethic, excellent organisational skills, and the ability to manage multiple tasks and processes in a busy and dynamic setting.

You will also offer:

• Strong attention to detail and accuracy in handling information.
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to build strong relationships and work effectively with a wide range of people.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Mātau rōpū ake

The Business Support Team support and enable the work of the Hawkes Bay Tairāwhiti Learning Support and Education Teams to deliver effective services across the region. The team plays a vital role in contributing to and achieving the Ministry's overall goals

Te Mahau | Education Services

The Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.

The Group has three key priorities for Education Services:

• Practice & Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.
• Integration & Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.
• Monitoring & Improvement: Monitoring and advising on improvements to the effectiveness, efficiency and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Fiona Neems, Business Support Manager at fiona.neems@education.govt.nz

Applications close Midnight – Tuesday, 07 July 2026.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.