Service Desk Analyst, Auckland

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

• Are you passionate about helping others and delivering exceptional customer service?

• Do you thrive in a fast-paced, high-demand environment and enjoy solving problems with a fresh, innovative mindset?

• If this opportunity excites you, then we'd love to hear from you!

Our Manukau-based team is on the lookout for an IT savvy customer service superstar to join their hard-working crew.  Providing hands-on IT Service Desk assistance, you’ll work to support our internal customers across a wide range of business technologies, including;

• Mobile devices (Android and Apple)
• Remote access and Microsoft applications
• Application and desktop support
• Printing, exchange, internet support
• Hardware troubleshooting and user security
• Onsite assistance when needed

We’re looking for someone who brings energy, curiosity, and a customer-first attitude.  You’ll be someone who’s ready to grow their skills and contribute to a collaborative, supportive team.

The starting salary is $62,681 per annum plus KiwiSaver.

For more details about the role, you can view the Job Description here.

About you | Mōhou ake

You’ll be bursting with energy, initiative, and a passion for delivering outstanding customer service excellence.

To be successful in this role, you will bring:

• Outstanding interpersonal and communication skills, with the confidence to engage effectively with customers
• A sharp eye for detail and a strong solutions-focused mindset
• Solid working knowledge of Microsoft operating systems, administration tools, and MS Office applications.
• A genuine passion for IT, with a desire to learn, grow and develop
• Broad awareness of IT technologies and how they can be practically applied to support business needs

And the ability to adhere to the Public Service Standards of Integrity and Conduct.

This is a fantastic opportunity to be part of a team that values innovation, continuous improvement, and collaborative working.

About our group and team | Mātau rōpū ake 

The Digital Solution Support team ensures the availability and service support of systems, infrastructure, networks and other processes to support Digital Services to meet customer and stakeholder needs.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your Cover Letter and Resume by using the ‘Apply' button. In your Cover Letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information and a confidential conversation, please contact: Jean Feliciano (Service Desk Team Leader) at: Jean.Feliciano@education.govt.nz
 

 Applications close at Midnight on Thursday, 09 July 2026

 We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.