Transport Coordinator

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

School Transport supports equitable and excellent educational outcomes by enabling access to appropriate learning environments through safe, effective and efficient transport options. The Transport Coordinator role supports this through the processing of applications and payments, provision of customer and relationship management, and provision of system support.

As a Transport coordinator you will:

• Assess and process Specialised School Transport Assistance (SESTA) applications, coordinate between schools, caregivers and transport providers when their has been an incident on a SESTA vehicle and provide advice to management on requests for exceptions.
• Assess and process Conveyance Allowance applications and provide advice to management on requests for exceptions.
• Deliver accurate and timely payments to caregivers, transport providers and schools.
• Provide high quality customer service and relationship management to stakeholders and customers (including caregivers, Transport Providers and schools).
• Provide internal and external advice and support for Pokapū Waka Kura (School Transport ICT system).
• Stay up to date with School Transport policy and processes to support good decision making and accurate advice to internal and external customers.

Salary range: $65,801 - $79,195 per annum + 3% kiwi saver.  The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the job description here. 

About you | Mōhou ake

To be successful in this role you will have the following:

• Experience in a complex organisation
• Experience in building relationships and partnerships to achieve shared outcomes.
• Risk assessment skills, political savvy and the ability to understand strategic implications
• Decision making and option analysis
• Relationship management skills, a high level of tact, diplomacy, resilience and patience
• Good and proven oral and written communications, including the ability to present complex issues clearly and concisely.
• Experience in stakeholder communications
• Self-managing and ability to work alone and within a team
• Conflict resolution and negotiation skills
• Skilled with Microsoft office suite, in particular Excel, Word and Outlook.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

To be successful in this role you will have the following capabilities and competencies:

• A track record of bringing people together and leading, coaching and mentoring others to achieve outcomes.
• A proven ability to use data and insights to identify trends, risks and opportunities, to influence and guide organisational and system-level decision making. 
• Excellent interpersonal and communication skills.
• A commitment to ongoing personal and professional development.
• Be honest and courageous with a willingness to stand up for what is right
• A curious and open mindset to support problem-solving
• Strong critical thinking ability to support good decisions
• Personal resilience so that you can manage stress, bounce back from setbacks, and maintain productivity despite challenges or changes in the workplace. 

About our group and team | Mātau rōpū ake

School Transport is part of the Te Pae Aronui group. Te Pae Aronui was established to help drive a focus on equity by connecting across the Ministry and providing expert support and services into the regions.

We use our functions and capabilities collectively to shape and influence the direction of education in Aotearoa New Zealand by gathering insights, regulation, providing service design and delivery functions, and understanding ākonga and whānau, communities and businesses.

Te Pae Aronui has a crucial contribution and role to help reshape education, so all children and young people have their unique needs met and reach their potential, both by providing the integrated services necessary for this shift, but also by driving a focus in its work on equity across the education system.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact David McIntosh (Manager Processing and Systems at David.mcintosh@education.govt.nz

Applications close Midnight – Friday, 10 October 2025.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.