Manager, Duty

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

• Permanent, full-time position
• Location flexible

We are looking for an experienced and passionate leader to manage the Duty team within the Sensitive Claims Unit.

This role reports to the Director, Sensitive Claims and is a key member of the Sensitive Claims leadership team. The role has oversight and responsibility of the sensitive claims duty team which delivers the following functions:

• Triage and registration of claims
• Delivery of responses to requests for information in accordance with the Privacy Act 2020 and the Official Information Act 1982
• Delivery of the Ministry’s sensitive claims Wellbeing Support Service to sensitive claimants

Salary range: $107,120- $160,680 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

Please note: Applications from affected kaimahi | employees will be given priority consideration. 

For more details about the role, you can view the  job description here

About you | Mōhou ake

We are looking for a Manager with the experience and ability to lead a diverse range of workstreams and ensure the successful, timely and compassionate delivery of our sensitive claims process. This role is responsible for multiple functions which contribute to the overall delivery of the Ministry’s redress process. You will be one of three managers leading operational functions within the sensitive claims unit.

To be successful in this role you will bring:

• Demonstrated people-centred leadership experience leading complex teams or work programmes
• Strategic and operational leadership experience providing high-level oversight of complex or sensitive matters
• Strong understanding of Te Tiriti o Waitangi and a demonstrated commitment to Māori-Crown partnership and equitable outcomes
• Understanding of the Redress system and end-to-end claims management processes
• The ability to lead, mentor and inspire others
• Experience or ability to establish strong working relationships
• Experience in developing and delivering integrated functional strategies and work programmes.
• Continuous improvement mindset and the courage to challenge inequitable systems and practices
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Mātau rōpū ake

The Sensitive Claims team leads and delivers the Ministry’s redress process for addressing claims of historic abuse or neglect in state schools. A sensitive claim is defined as a claim where an individual alleges that they were abused or neglected at a state or residential special school and is seeking some form of redress. We ensure claims are managed in a respectful, mana-enhancing way, and that claimants and their whānau are at the centre of everything we do.

We also work closely with the Crown Response Office and other state redress agencies on delivering the Government’s Redress response to the recommendations of the Royal Commission of Inquiry into Abuse in State Care.

Our group sits within Te Pou Taunaki | Learning Support group who are accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Jenna-Faith Allan, Director, Sensitive Claims at JennaFaith.Allan@education.govt.nz

Applications close Midnight, Wednesday 13 May 2026. 

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.