Manager, Digital Solution Support

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

This is a full-time permanent opportunity to join the leadership team of Matihiko | Digital, a core function of the Ministry that delivers a comprehensive range of digital & data products and services to both Ministry & education sector customers.

The role of Manager Digital Solution Support leads a well-established function with a team of 80-90 permanent employees, supported by a range of outsourced delivery partners, and is primarily accountable for our production systems environment comprising a wide range of business applications and supporting infrastructure, a nationwide branch office network, and ~5,000 internal users.

As we continue to migrate business applications from legacy bespoke technologies to cloud native applications, the nature of the skills and capabilities we need will continue to evolve, so a critical part of this role will be leading kaimahi through change and reshaping team composition as required.

The team includes a highly regarded inhouse service desk team, a cloud platforms team and our Cyber Security Operations Centre. Key focus areas include continuous improvement, cost efficiency and system availability & security. A customer-centric and solution-focussed mindset will position you well to succeed in leading the function.

Salary range: $165,501 - $248,251 per annum + 3% kiwi saver.  The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the Job Description.

About you | Mōhou ake

You will represent the organisation to the customer base in the sector, managing business and financial sustainability.

To be successful in this role, you will have the following capabilities and competencies:

• Be a capable and influential leader who can lead and develop a cohesive team
• Have a deep understanding of, and a focus on customer outcomes
• Bring experience in IT operations and running large complex environments
• Be able to maximise the technical strengths within the team
• Leverage the opportunities to maximise resource to uplift customer service across a wide number of users of the digital suite of products, services and platforms
• Ability to identify risks and impacts to the continuous and smooth running of the service desk operation
• A strategic and critical thinker who focuses on capability building
• Proven ability to direct and identify key skillsets within the existing team to maximise output, using resourcing effectively to meet needs across the group
• Superb partnering skills with customers through multi-disciplinary teams and a product-based approach.

You will also have:

• People and operational leadership experience within a complex environment
• Experience in developing and delivering integrated functional strategies, work programmes and budgets
• Experience in leading and managing the development, implementation and ongoing monitoring of functional systems, frameworks and processes
• A solution-focussed mindset
• The skills to be influential towards achieving outcomes
• A calm approach and be clear headed in your thinking
• The ability to adapt and respond to changing circumstances and pressure
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Mātau rōpū ake

Matihiko | Digital leads the Ministry’s technology strategy, overseeing digital services, driving the cross-agency Connected Ako strategy, enabling system-wide digital investment, and aligning with government digital and data best practices.

Its two core responsibilities are:

• Operating a secure, resilient digital environment for the Ministry, including networks, devices, tools, and data infrastructure.
• Managing digital services that support the education sector’s funding, enrolment, assessment, identity, and school network needs.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

Momentum Consulting are assisting the Ministry of Education with the recruitment of this role. If you are interested, please apply now and include your cover letter and CV. For a confidential discussion, please contact Caolan Keegan, Principal Consultant and Managing Partner on + 64 27 515 5141 or caolan.keegan@momentum.co.nz.

Applications close Midnight – Friday 6 June 2025

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.