Knowledge Manager

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

About this role |Mō tēnei tūranga

Are you passionate about ensuring teams have the right knowledge at their fingertips?

We’re looking for a proactive and detail-oriented Knowledge Manager to lead the maintenance and evolution of our Service Desk knowledgebase. This role is critical in keeping our documentation for applications, services, and processes accurate and up to date.

You’ll work closely with the Service Desk, projects, change, and transition teams to ensure new or upgraded applications go through a robust transition process—ensuring smooth handover to operational teams and readiness for day-to-day support.

Key responsibilities include:

• Collaborating with Project Managers to ensure smooth and effective handover of new services and applications to the Service Desk.
• Owning and managing all operational documentation, ensuring it is complete, compliant, and implementation ready.
• Coordinating and arranging training for Service Desk team to support new or updated services and applications.
• Building and maintaining strong working relationships across Matihiko – Digital Group, including projects, business groups, change, and transition teams.
• Implementing and maintaining robust document version control and naming conventions.
• Regularly updating and reviewing knowledgebase (e.g. SharePoint, KnowledgeHub, Teams, user guides, policies and our information on the intranet) on a quarterly basis.
• Developing, implementing, and maintaining standard operating procedures to support consistent service delivery.

For more details about the role, you can view the Job Description here.

About you | Mōhou ake 

We’re looking for someone with energy, initiative, and a passion for delivering service excellence through smarter operations.

To be successful in this role, you will bring:

• A strong track record of uniting teams and providing leadership, coaching, and mentoring to drive successful outcomes.
• Exceptional interpersonal and communication skills, with the ability to engage confidently across diverse teams.
• Sharp investigative and analytical skills, with a customer-focused approach to service delivery.
• High attention to detail and a consistent, thorough work ethic.
• Strong relationship-building capabilities and experience working collaboratively across varied teams.
• Effective negotiation skills and a solutions-focused mindset.
• Solid working knowledge of Microsoft operating systems, administration tools, and MS Office applications.
• Awareness of a broad range of IT technologies and their practical application in supporting business needs.
• The ability to adhere to the Public Service Standards of Integrity and Conduct

This is a fantastic opportunity to be part of a team that values innovation, continuous improvement, and collaborative working.

About our group and team | Mātau rōpū ake

The Digital Solution Support team ensures the availability and service support of systems, infrastructure, networks and other processes to support Digital Services to meet customer and stakeholder needs.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?  

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information and a confidential conversation, please contact Monique Quinn at Monique.Quinn@education.govt.nz

Applications close Midnight –Tuesday 5 August 2025.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.