Senior Support Officer

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

About this role | Mō tēnei tūranga

We have an exciting opportunity for a customer service superstar with administrative experience to join our Tauranga office as part of the Bay of Plenty Waiariki Business Support Team. 

If you are energetic, organised, thrive in a busy environment where attention to detail is imperative, can manage conflicting priorities, enjoy taking responsibility, have a bubbly personality and can develop good working relationships, then this could be the role for you.

This position has a key focus on being the first point of contact for our Tauranga office. You will welcome our visitors as they arrive at our reception area, answer telephone calls, and refer enquiries to the different Ministry teams, including those in other regions. You will support our suppliers and contractors when they arrive at our site and maintain security by issuing visitor access cards. You will also assist with fleet and event management, process purchasing requests, respond promptly to internal staff requests, assist staff with technology issues and provide business support to the broader Ministry team.

As this role is part of the regional Business Support team, it is necessary that you are a strong team player, have excellent organisational and time management skills, and multi-task with superb accuracy and attention to detail. You must also be flexible with a desire to learn.

This is a fixed term role through to February 2025 to provide Parental Leave cover. This position is based at our Tauranga Office, offering a fantastic lifestyle and work-life balance opportunity. (See the following link for more information on Tauranga as a destination: https://www.bayofplentynz.com/).

Applicants who live in the surrounding Bay of Plenty areas and are willing to commute may also be interested in this role.

Salary range: $60,079-$64,886 per annum + 3% KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view Job Description here.

We also offer:

• Flexible working arrangements where everyone feels valued and supported.
• The ability to purchase extra days leave.
• A range of employee network groups.
• An inclusive environment that encourages your personal cultural competency journey.
• Development and learning, including mentorship programmes and internal secondments.
• Wellness initiatives to support your overall health and wellbeing.

About you | Mōhou ake

This position could interest you if you enjoy working with people, take pride in going that extra mile and thrive on working in a busy, collaborative team within a corporate office environment. You may be looking for an entry level role or someone returning to the workforce.

To be successful in this role, you will need to have the following capabilities and competencies:

• superb customer service skills with a positive, can-do attitude
• a professional telephone manner
• sound computer literacy and knowledge of the Microsoft Office suite, with a particular emphasis on Excel, Word and Outlook and working with spreadsheets and databases
• tech-savvy and the ability to learn new technology and systems fast
• the ability to troubleshoot basic information and communications technology (ICT) and mobile device queries
• strong organisation skills with impeccable time management and the ability to multi-task and meet deadlines
• the ability to work unsupervised while maintaining a high degree of accuracy
• previous administration experience is desirable
• experience with accounts payable and purchasing/procurement processes and systems would be advantageous
• the ability to work well as part of a team and under pressure
• flexibility and a desire to learn
• excellent written, oral and interpersonal communication skills
• a full, current driver licence is essential
• the ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

If you think that you can make a strong contribution to the success of this organisation, and you can demonstrate the required skills and attitude to work as part of our busy team, we encourage you to apply.

About our group and team | Mātau rōpū ake

Business Support is part of Te Mahau | Te Tai Whenua (Central), a frontline group that collectively provides leadership and integrated services, working with education providers, children and their whānau/families across the Bay of Plenty-Waiariki region.

Reporting to the Business Support Manager, the Senior Support Officers provide a broad range of administrative and project support services to different teams and functions within the Ministry and collaborate with other team members to deliver shared services. The team plays a vital role in contributing to and achieving the Ministry's overall goals.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply’ button (please do not email your application). In your cover letter, we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

If you need any further information, please contact Pennie Muldoon at 07 349 7464 and/or email Pennie.Muldoon@education.govt.nz.

Applications close at midnight on Sunday, 22 September 2024.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.