Senior Support Officer

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

The Senior Support Officer will provide professional and exceptional customer-focused business and administrative support services to managers and staff to enable front line staff to focus on the needs of learners. The role undertakes complex administration or support operations within the business units to administer and coordinate processes, systems, applications, and business services. 

Reporting to the Business Support Manager, you bring financial literacy and strong organizational capabilities to the role. Your proficiency with systems and processes, combined with a calm and professional approach, allows you to manage competing priorities effectively. You are adaptable, detail-oriented, and committed to supporting the organization’s goals. If you are prepared to contribute to operational excellence and make a meaningful impact in Aotearoa’s education system, this Senior Support Officer role is an excellent opportunity.

Salary range: $60,879 - $66,887 per annum + 3% kiwi saver.  The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the Job Description here. 

About you | Mōhou ake

We are looking for a proactive and adaptable Senior Support Office to join our fast-paced team. In, this role you will bring energy and precision to the role, leveraging your top-tier organisational and planning skills to stay ahead. Your calm and professional approach will be key maintaining momentum and ensuring smooth operation, even under pressure.

You will also bring: 

• Passion for knowledge, open to learning new things and comfortable working in a varying environment.
• Organised with a grasp of ministerial requirements.
• An adaptable team player able to work in varying conditions and virtual cross functional teams.
• Great time management with an ability to prioritise work and work towards timelines.
• Proficiency in Microsoft suite and especially MS Excel (Intermediate to advance).
• Previous administration experience is an advantage.
• Comfort in working in a tikanga/kaupapa Māori environment.
• Ability to identify, build and actively manage significant relationships, valuing diverse perspectives and experiences.
• Developing knowledge of the Treaty of Waitangi to the work being undertaken.
• Strong communication skills, both oral and written
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Mātau rōpū ake

Te Mahau | Te Tai Raro is a frontline group. Our frontline groups collectively provide leadership and integrated services to the sector and others. This includes services, such as learning support and education advice and regulation functions for schools and early learning services.

As a frontline group we develop and harness existing relationships with communities at the regional and local level through the Directors of Education, including deep relationships with iwi and hapū. Our Directors of Education have the lead role and relationship with early learning, kōhanga, school and kura, and this means they will be across all the services we provide at a local level.

Our Business Support team provides support to the Education and Learning Support teams in Auckland, and we regularly work with families, schools, and early childhood centres to support their work in the sector.

The team is supportive, ultra-friendly and diverse, customer focused and driven to provide the best service possible. You will have lots of colleagues to help you as you learn the business.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Anne-Marie Ward, Business Support Manager at anne-marie.ward@education.govt.nz

Applications close Midnight – Tuesday, 27 January 2026

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.