Senior Support Officer

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

About this role | Mō tēnei tūranga

Fixed Term, full-time

Hamilton, Waikato

20 January 2025 to 28 November 2025

We have an exciting opportunity for a customer service superstar with administrative experience to join our Hamilton office as part of the Waikato Business Support Team. 

If you are energetic, organised, thrive in a busy environment where attention to detail is imperative, can manage conflicting priorities, enjoy taking responsibility, have a bubbly personality and can develop good working relationships, then this could be the role for you.

This position has a key focus on being the first point of contact for our Tauranga office. You will welcome our visitors as they arrive at our reception area, answer telephone calls and refer enquiries to the different Ministry teams, including those in other regions. You will support our suppliers and contractors when they arrive at our site and maintain security by issuing visitor access cards. You will assist with fleet and event management, respond promptly to internal staff requests, and provide business support to the broader Ministry team.

As this role is part of the Business Support team, it is necessary that you are a strong team player, have excellent organisational and time management skills, and multi-task with superb accuracy and attention to detail. You must also be flexible with a desire to learn.

Salary range: $60,079 - $72,199 per annum + 3% kiwi saver.  The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the job description here. 

We also offer:

• Flexible working arrangements where everyone feels valued & supported.
• The ability to purchase extra days leave.
• A range of employee network groups.
• An inclusive environment that encourages your personal cultural competency journey.
• Development and learning, including mentorship programmes and internal secondments.
• Wellness initiatives to support your overall health and wellbeing.

About you | Mōhou ake

This position could interest you if you enjoy working with people, take pride in going that extra mile and thrive on working in a busy, collaborative team within a corporate office environment. You may be looking for an entry level role or someone returning to the workforce.

To be successful in this role, you will have the following capabilities and competencies:

• superb customer service skills with a positive, can-do attitude
• a professional telephone manner
• sound computer literacy and knowledge of the Microsoft Office suite, with a particular emphasis on Excel, Word and Outlook and working with databases
• tech-savvy and the ability to learn new technology and systems fast
• the ability to troubleshoot basic information and communications technology (ICT) and mobile device queries
• strong organisation skills with impeccable time management and the ability to multi-task and meet deadlines
• the ability to work unsupervised while maintaining a high degree of accuracy
• previous administration experience is desirable
• the ability to work well as part of a team and under pressure
• flexibility and a desire to learn
• excellent written, oral and interpersonal communication skills
• a current driver licence is essential.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

If you think that you can make a strong contribution to the success of this organisation, and you can demonstrate the required skills and attitude to work as part of our busy team, we encourage you to apply.

About our group and team | Mātau rōpū ake

At Te Tāhuhu o te Mātauranga, we provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga/learners and whānau/families.

The Business Support Team is part of Te Mahau | Te Tai Whenua (Central), a frontline group of staff who work with education providers, children and their families across the Waikakto region.

Reporting to the Business Support Manager, the Senior Support Officers provide a broad range of administrative and project support services to different teams and functions within the Ministry and collaborate with other team members to deliver shared services. The team plays a vital role in contributing to and achieving the Ministry's overall goals.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. (please do not email your application) In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact HR.waikato@education.govt.nz  

Applications close Midnight – Friday, 6 December 2024.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.