Senior Support Officer

Help shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

About this role | Mō tēnei tūranga

We currently have multiple Permanent, Full-Time vacancies in the Business Support Team located at our Maungawhau | Mt Eden office, Auckland.

The roles are responsible for being the first touch-point at our Reception desk, and involves welcoming all employees, visitors, contractors and clients to our Maungawhau | Mt Eden Office

This is an on-site role, and involves a range of administrative support activities such as managing email correspondence, triaging calls to relevant teams, assisting with catering, ordering stationery, data entry, printing and filing documents, as well as other office support tasks.

Shifts are rotational, and will be between the operational hours of Monday to Friday, 7:30 am – 5:00 pm

Salary range: $60,079 - $60,881 per annum + 3% kiwi saver.  The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the job description here. 

We also offer:

• Flexible working arrangements where everyone feels valued & supported.
• The ability to purchase extra days leave.
• A range of employee network groups.
• An inclusive environment that encourages your personal cultural competency journey.
• Development and learning, including mentorship programmes and internal secondments.
• Wellness initiatives to support your overall health and wellbeing.

About you | Mōhou ake

Since this role is based at our Reception desk, we would ideally prefer an individual with a customer service background, particularly someone with previous front desk experience. Experience with taking calls, as well as previous administration experience, is also an advantage.

You will also offer:

• Passion for knowledge, open to learning new things and comfortable working in a varying environment.
• Build exceptional working relationships with customers.
• Deliver services to the required standards.
• Work with others across the Ministry to provide support and resolve issues in a pro-active and professional manner.
• Provide quality, efficient administrative support to managers and staff.
• An adaptable team player able to work in varying conditions and virtual cross functional teams.
• Great time management with an ability to prioritise work and work towards timelines.
• Proficiency in Microsoft suite.
• Comfort in working in a tikanga/kaupapa Māori environment.
• Developing knowledge of the Treaty of Waitangi to the work being undertaken.
• Well-developed communication skills, both oral and written.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Mātau rōpū ake

Te Mahau | Te Tai Raro is a frontline group. Our frontline groups collectively provide leadership and integrated services to the sector and others. This includes services, such as learning support, education advice and regulation functions for schools and early learning services.

As a frontline group we develop and harness existing relationships with communities at the regional and local level through the Directors of Education, including deep relationships with iwi and hapū. Our Directors of Education have the lead role and relationship with early learning, kōhanga, school and kura, and this means they will be across all the services we provide at a local level.

Our Business Support team provides support to the Education and Learning Support teams in Auckland, and we regularly work with families, schools, and early childhood centres to support their work in the sector.

The team is supportive, ultra-friendly and diverse, customer focused and driven to provide the best service possible. You will have lots of colleagues to help you as you learn the business.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

For further information, please contact Recruitment.Manawa@education.govt.nz

We highly recommend that you submit an application for this role as early as possible. If suitable candidates are found early in the recruitment process or if there is a large number of applicants, this advertisement will be closed.

Applications close Midnight – Wednesday 25th September 2024.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.